Customer Centricity

Customer Data Analytics Part 1

Total Running Time: 07:05

CRM, Direct Marketing

Customer Data Analytics Part 1

Direct Marketing Overview

Total Running Time: 13:34

Brand Marketing, Customer Segmentation, Database, Direct Marketing

Direct Marketing Overview

Fox MC Session: Business Models

Total Running Time: 08:16

Business Model Financials, Strategic Insight, strategy, Strategy Formulations

Fox MC Session: Business Models

Fox MC Session: EMC Experience Introduction

Total Running Time: 09:43

Business Model, Business Plan, Business Reasoning, Financial Acuity, Influential Communication, leadership, strategy

Fox MC Session: EMC Experience Introduction

Fulfilling the Direct Marketing Offer

Total Running Time: 07:26

3rd party fulfillment, Direct Marketing, fulfillment, inhouse fulfullment, intergrated order fulfillment, outside fulfillment

Fulfilling the Direct Marketing Offer

Implementing the Strategy

Total Running Time: 06:47

Balanced Scorecard (BSC), Implementation, Non Financial Measures, strategy

Implementing the Strategy

Multinational Strategies

Total Running Time: 26:22

global, international, strategy, transnational

Multinational Strategies

Pricing

Total Running Time: 09:19

Customers, Price Setter, Price Taker, pricing, Target Profit

Pricing

Prioritizing Stakeholders

Total Running Time: 47:37

community relations, Corporation, crisis, external management, issue life cycle, legitimize, public affairs, strategy, sustainability, traditional

Prioritizing Stakeholders

Serving the Customer in Direct Marketing

Total Running Time: 05:17

Customer Service, Direct Marketing, in-house customer service, outsourced customer service, sustomer relations

Serving the Customer in Direct Marketing

Strategy

Total Running Time: 04:59

Competitors, Core Competencies, strategy, value proposition

Strategy

Strategy via Uncertainty From Insight to Strategy to Business Model

Total Running Time: 25:16

Fit Business Model Canvas, Strategic Position, strategy, uncertainty, Value Driver

Strategy via Uncertainty From Insight to Strategy to Business Model

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Total Running Time: 05:18

five forces, reengineering, strategy, two strategy models

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Sustainability of Strategy

Total Running Time: 03:46

strategy, Sustainable Strategy, Unique Resources

Sustainability of Strategy

The Balanced Scorecard

Total Running Time: 11:34

Balanced Scorecard (BSC), Customer, Financial, Internal Business, strategy

The Balanced Scorecard

The Main Determinants of Strategy

Total Running Time: 08:04

Competitive Landscape, Customers, five forces, Substitute Products, Suppliers

The Main Determinants of Strategy

The Manager and Management Accounting: What is Cost Accounting?

Total Running Time: 12:30

cost accounting, Ethical Standards, Management Accounting, strategy

The Manager and Management Accounting: What is Cost Accounting?

The Strategic Planning Process

Total Running Time: 16:08

Corporate Strategy, Organizations, PESTLE Scan, strategic planning, strategy

The Strategic Planning Process

What is Strategy

Total Running Time: 17:02

Emerging Future, Holistic Aspect, strategy, Synthesis Aspect, Tactic

What is Strategy