Team Effectiveness
Discuss differences between groups and teams. Build knowledge about the Tuckman model for team development. Watch Now
Organizational Controls and TQM
Learn what organizational controls and Total Quality Management are and why they are important for business performance. Watch Now
Human Relations Perspective of Management
Understand the human relations perspective. Identify the roots and key concepts of this approach to management. Watch Now
Optimize Human Capital Investments: Make the Hard Business Case
In collaboration with Vienna, Frank Dibernardino discusses how to optimize human capital investments by making a hard business case. Watch Now
Strategy & The Psychology of ‘A Players’
In collaboration with Caliper, Thomas Schoenfelder discusses Strategy and the psychology of 'A Players' using the psychometrics to differentiate the workforce. Watch Now
The Psychology of Data Visualization
Define System 1 and System 2 processing. Describe common intersections of psychology and data visualization. Watch Now
How NOT to Mislead Others with Charts and Data
Recognize common pitfalls of charts and data. Explain how to overcome these challenges. Watch Now
Data Quality
Discover how data quality is used in conjunction with data visualization in enterprise organizations. Watch Now
Data Visualization Best Practices
Summarize and demonstrate data visualization best practices. Watch Now
User Experience and Design
Distinguish common user experience and user design techniques. Apply common user experience and design techniques to the development of dashboards and data viz. Watch Now
Qualities Associated with Effective Service Leaders
Recognize the importance of a leader in ensuring service excellence. Watch Now
Developing Emotional Intelligence to Realize a Motivated and Engaged Workforce
Recognize how to motivate the workforce through enhanced emotional intelligence. Watch Now
Leadership Styles
Recognize different styles of leadership and under what conditions they are effective. Watch Now
The Impact of Service Failure
Recognize how and why service failures occur. Watch Now
Managing Quality in a Complex Service Environment: Supply & Demand
Describe the importance of, and how to manage, supply and demand for effective service outcomes. Watch Now
