Home
Topics
Tourism and Hospitality Management

Tourism and Hospitality Management

Leadership Styles

Recognize different styles of leadership and under what conditions they are effective.

Faculty:
- Ceridwyn King
Tags:

Tourism and Hospitality Management Videos

Refine Tourism and Hospitality Management Videos

4 P’s of the Marketing Mix

Total Running Time: 02:04

4 P’s of the Marketing Mix

Applying Differential Pricing

Total Running Time: 05:01

Applying Differential Pricing

Assesing the Global Impactcs of Tourism

Total Running Time: 04:17

Assesing the Global Impactcs of Tourism

Assessing CQ

Total Running Time: 06:46

assessment, assessment challenges, interview assessment, observational assessment, survey assessment

Assessing CQ

Aviation

Total Running Time: 09:10

Aviation

Basic Analysis

Total Running Time: 10:08

Basic Analysis

Basics of Culture

Total Running Time: 04:47

Basics of Culture

Benchmarking

Total Running Time: 12:41

Benchmarking

Beverage Fundamentals

Total Running Time: 04:23

Beverage Fundamentals

Big Data Analytics in Tourism

Total Running Time: 11:32

data mining, social media, UGC

Big Data Analytics in Tourism

BlockChain Technology for Sustainable Procurement

Total Running Time: 03:03

BlockChain Technology for Sustainable Procurement

Budgeting Basics for Meeting and Event Professionals

Total Running Time: 09:06

Budgeting Basics for Meeting and Event Professionals

Budgeting for Event Professionals Part 1

Total Running Time: 09:15

Budgeting for Event Professionals Part 1

Budgeting for Event Professionals Part 2

Total Running Time: 07:48

Budgeting for Event Professionals Part 2

Building a DMO Part 1

Total Running Time: 09:37

Building a DMO Part 1

Building a DMO Part 2

Total Running Time: 09:32

Building a DMO Part 2

Building a DMO Part 3

Total Running Time: 10:41

Building a DMO Part 3

Building a DMO Part 4

Total Running Time: 09:12

Building a DMO Part 4

Business Models for Tourism

Total Running Time: 13:46

Business Models for Tourism

Career Growth, Evaluation and “Best Practices”

Total Running Time: 10:57

Career Growth, Evaluation and “Best Practices”

Challenges of Cross-Cultural Groups

Total Running Time: 07:26

accuracy vs Diplomacy, assertiveness vs sensitivity, culturally diverse groups, diverse groups, Egalitarianism vs hierarchy, group challenges, Independent vs Interdependent, punctuality vs patience

Challenges of Cross-Cultural Groups

Cluster Analysis

Total Running Time: 06:44

segmentation

Cluster Analysis

Cluster Analysis: Concept

Total Running Time: 13:00

classification, clusters, segmentation

Cluster Analysis: Concept

Commercialization of Leisure

Total Running Time: 07:39

authenticity, Commercialization, long tail, standardization

Commercialization of Leisure

Common Sense Revenue Optimization

Total Running Time: 02:34

Common Sense Revenue Optimization

Competition Strategies

Total Running Time: 09:41

Competition Strategies

Considerations for Service Recovery Strategies

Describe the challenges presented to developing service recovery strategies. Watch Now

Total Running Time: 20:30

service guarantee, Service Management, service recovery

Considerations for Service Recovery Strategies

Contract Process

Total Running Time: 09:18

Contract Process

Cost Benefit Analysis

Total Running Time: 13:10

Cost Benefit Analysis

CQ and Other Forms of Intelligence

Total Running Time: 05:39

academic intelligence, Emotional Intelligence, practical intelligence, social intelligence

CQ and Other Forms of Intelligence

CQ in Travel & Tourism

Total Running Time: 07:31

cultural adaptation, cultural adjustment, cultural immersion, travel & tourism challenges

CQ in Travel & Tourism

CQ, Leadership and Organizational Diversity

Total Running Time: 07:21

culture change, Organizational Culture, organizational structure, socialability, solidarity

CQ, Leadership and Organizational Diversity

Creating a Culture for Service

Explain why it is important to establish an organizational environment that supports the service strategy. Watch Now

Total Running Time: 13:50

Customer Service, service climate, service culture, Service Management

Creating a Culture for Service

Cultural Dimensions

Total Running Time: 06:28

individualism vs collectivism, indulgence vs restraint, long term vs short term orientation, masculinity vs felinity, power distance, uncertainty avoidance

Cultural Dimensions

Cultural Intelligence (CQ) Behavior

Total Running Time: 09:18

communication, language, non-verbal behavior, verbal behavior

Cultural Intelligence (CQ) Behavior

Cultural Intelligence (CQ) Intelligence for a Globalized World

Total Running Time: 11:54

behavioral, cognative, metacognative, motivational

Cultural Intelligence (CQ) Intelligence for a Globalized World

Cultural Intelligence (CQ) Strategic Thinking

Total Running Time: 07:13

analogous thinking, cross-cultural decision making, Problem Solving, reasoning skills

Cultural Intelligence (CQ) Strategic Thinking

Cultural Intelligence and Global Teams

Total Running Time: 06:00

Cultural Intelligence and Global Teams

Cultural Intelligence and Organizational Culture

Total Running Time: 05:13

Cultural Intelligence and Organizational Culture

Customer Centricity

Describe what it means to be customer centric/oriented. Watch Now

Total Running Time: 07:28

customer centricity, customer orientation, guestology, Service Management

Customer Centricity

Customer Service Research

Recognize how customer service research can enable data driven decision making. Watch Now

Total Running Time: 25:05

customer centricity, Customer service research, review economy, Service Management

Customer Service Research

Data & Insight

Total Running Time: 01:44

Data & Insight

Data Envelopment Analysis

Total Running Time: 08:48

benchmarking, Efficiency, vea input output

Data Envelopment Analysis

Data Visualization in Tourism

Total Running Time: 09:45

charts, graphs

Data Visualization in Tourism

Defining Conservation and Sustainable Development

Total Running Time: 05:58

Defining Conservation and Sustainable Development

Demand Determinants

Total Running Time: 09:24

Demand Determinants

Democratic National Convention

Total Running Time: 10:03

Democratic National Convention

Destination Benchmarking

Total Running Time: 10:01

best practice, DEA

Destination Benchmarking

Destination Management- DMO Management

Total Running Time: 14:19

Destination Management- DMO Management

Destination Models

Total Running Time: 19:47

Destination Models

Developing CQ

Total Running Time: 07:47

Developing CQ

Differential Pricing

Total Running Time: 02:21

Differential Pricing

Displacement Analysis

Total Running Time: 04:03

Displacement Analysis

Distribution Channels

Total Running Time: 02:35

Distribution Channels

Diversity, Inclusion, Morality, Ethics and Social Responsibility in Event Leadership

Total Running Time: 10:31

Diversity, Inclusion, Morality, Ethics and Social Responsibility in Event Leadership

Do No Harm: Managing SFD Projects

Total Running Time: 08:52

Do No Harm: Managing SFD Projects

Economic Geographies of Tourism

Total Running Time: 11:28

Economic Geographies of Tourism

Economic Impact Models

Total Running Time: 10:58

Economic Impact Models

Economic Impacts of Tourism

Total Running Time: 12:13

Economic Impacts of Tourism

Empowering People Building Communities

Total Running Time: 09:27

Empowering People Building Communities

Ensuring Employee Success

Explain how service employees can successfully implement the service strategy Watch Now

Total Running Time: 17:38

Employee success, high-performance teams, service employees, socialization, Training

Ensuring Employee Success

Environmental Issues

Total Running Time: 09:21

Environmental Issues

Establishing a Service Strategy

Recognize that achieving service excellence requires an intentional organizational strategy. Watch Now

Total Running Time: 12:35

expectations, performance, service profit chain, Service strategy

Establishing a Service Strategy

Ethics

Total Running Time: 04:42

ethics, Events Industry, Hospitality Industry, Tourism Industry

Ethics

Evaluating RM Metrics

Total Running Time: 03:01

Evaluating RM Metrics

Event Design-Paint the Picture

Total Running Time: 06:48

Event Design-Paint the Picture

Event Evaluation

Total Running Time: 11:00

Event Evaluation

Event Planning Skill Sets

Total Running Time: 15:14

Event Planning Skill Sets

Executing Destination Marketing

Total Running Time: 11:31

Executing Destination Marketing

Firm Structure

Total Running Time: 10:07

Firm Structure

Food and Beverage Fundamentals

Total Running Time: 12:41

Food and Beverage Fundamentals

Food Fundamentals

Total Running Time: 09:28

Food Fundamentals

Forecasting Demand

Total Running Time: 03:02

Forecasting Demand

Forecasting Demand II

Total Running Time: 07:13

Forecasting Demand II

Foundations of Destination Marketing

Total Running Time: 17:35

Foundations of Destination Marketing

Fundamentals of Revenue Management

Total Running Time: 05:31

Fundamentals of Revenue Management

Globalization 1

Total Running Time: 07:54

drivers of globalization, proponents

Globalization 1

Globalization 2

Total Running Time: 11:46

economic base theory, innovation, restructuring

Globalization 2

Globalization, Travel and Tourism

Total Running Time: 07:30

globalization causes, impacts of globalization, outbound tourism

Globalization, Travel and Tourism

Google Drive Set Up

Total Running Time: 09:10

Google Drive Set Up

Google Trends and Google Analytics

Total Running Time: 12:09

search engine inquiry, WEB analytics, web traffic

Google Trends and Google Analytics

Government Agencies and the Hospitality, Tourism and Events Industry

Total Running Time: 06:30

Events Industry, Federal Government, Hospitality Industry, Local Government, State Government, Tourism Industry

Government Agencies and the Hospitality, Tourism and Events Industry

Government Policy

Total Running Time: 08:01

Government Policy

Guest Workers in Tourism

Total Running Time: 13:36

Guest Workers in Tourism

Hiring the Right People

Recognize the importance of, and how to attract, the best service employees. Watch Now

Total Running Time: 23:02

ASA framework, Attraction-Selection-Attrition, Hiring, hiring process, P-O fit, person-job fit, Person-organization fit

Hiring the Right People

Hospitality Business Structure

Total Running Time: 03:27

Business Structures, Events Industry, Hospitality Industry, Operating Structures, Organizational Structures, Tourism Industry

Hospitality Business Structure

Hospitality Contracts

Total Running Time: 08:34

Contract Clauses, Events Industry, Franchise Contracts, Hospitality Industry, Industry Contracts, Tourism Industry

Hospitality Contracts

Hospitality Manager and the Legal Environment

Total Running Time: 02:43

Events Industry, Hospitality Industry, law, Tourism Industry

Hospitality Manager and the Legal Environment

Hotel Benchmarking

Total Running Time: 10:09

rvpar, star report

Hotel Benchmarking

How The World Works

Total Running Time: 10:17

convergence, economic growth, Third World, variation

How The World Works

How Tourism Works

Total Running Time: 12:41

convergence, tourism flows, tourism gravity model, US Tourism in 2000s

How Tourism Works

Impact Analysis

Total Running Time: 09:10

Impact Analysis

Impact of Culture on Travel and Tourism

Total Running Time: 05:54

classic tourism markets, outbound travelers, tourism demographics

Impact of Culture on Travel and Tourism

Impact of Tourism

Total Running Time: 10:06

authenticity, cultural impact, economic impact, psuedoevent, social impact

Impact of Tourism

Individualism and Collectivism

Total Running Time: 05:15

Individualism and Collectivism

Indulgence and Restraint

Total Running Time: 04:27

Indulgence and Restraint

Infrastructure

Total Running Time: 08:07

Infrastructure

Innovation Approaches for Sustainable Tourism

Total Running Time: 04:17

Innovation Approaches for Sustainable Tourism

Introduction to Destination Management and Marketing

Total Running Time: 17:32

Introduction to Destination Management and Marketing

Introduction to mapping

Total Running Time: 13:07

geography analysis, mapping, spacial data

Introduction to mapping

Introduction to Tourism Analytics

Total Running Time: 10:47

Introduction to Tourism Analytics

Introduction to Tourism Economics and Policy

Total Running Time: 08:53

Introduction to Tourism Economics and Policy

Inventory Management

Total Running Time: 08:34

Inventory Management

Key Food Menu Categories

Total Running Time: 01:51

Key Food Menu Categories

Law and Ethics in RM

Total Running Time: 06:02

Law and Ethics in RM

Leader Cultural Intelligence

Total Running Time: 06:14

Leader Cultural Intelligence

Leadership Styles

Recognize different styles of leadership and under what conditions they are effective. Watch Now

Total Running Time: 11:41

authoritarian, bureaucratic, coercive, democratic, laissez-faire, Leadership Styles, servant, transactional, transformational

Leadership Styles

Learning Objectives & Program Outcomes

Total Running Time: 06:01

Learning Objectives & Program Outcomes

Legal Characteristics of Travel and Tourism

Total Running Time: 03:19

Events Industry, Hospitality Industry, Tourism, Tourism Industry, Travel

Legal Characteristics of Travel and Tourism

Legal Responsibilities of a Hospitality Operator

Total Running Time: 04:04

Accident Response, duty of care, Events Industry, Hospitality Industry, Reasonable Care, Standard of Care, Tourism Industry

Legal Responsibilities of a Hospitality Operator

Legal Responsibilities to your Guest

Total Running Time: 03:57

Legal Responsibilities to your Guest

Legal Responsibilities When Serving Beverages

Total Running Time: 02:54

Legal Responsibilities When Serving Beverages

Legal Responsibilities When Serving Food

Total Running Time: 03:53

Legal Responsibilities When Serving Food

Legally Managing Employees

Total Running Time: 06:47

Legally Managing Employees

Legally Selecting Employees

Total Running Time: 05:49

Employee Selection, Events Industry, Hospitality Industry, selection process, The Employment Relationship, Tourism Industry, Verification to Eligibility to Work

Legally Selecting Employees

Leisure

Total Running Time: 10:54

Calvinism, philosophy, philosophy of leisure, recreation

Leisure

Leisure Theory

Total Running Time: 16:48

Leisure Theory

Location Analysis in Tourism

Total Running Time: 10:23

location anaylysis, location mapping, location theory

Location Analysis in Tourism

Long-Term Orientation

Total Running Time: 04:18

Long-Term Orientation

Longwoods Travel USA Data

Total Running Time: 08:28

Travel behavior, travel expenditure

Longwoods Travel USA Data

Managing Insurance

Total Running Time: 01:46

Events Industry, Hospitality Industry, insurance, Tourism Industry

Managing Insurance

Managing Property in the Hospitality Industry

Total Running Time: 04:50

Events Industry, Hospitality Industry, intellectual property, Property Lease, Property Purchase, Tourism Industry

Managing Property in the Hospitality Industry

Managing Property in the Hospitality Industry

Total Running Time: 04:50

Events Industry, Hospitality Industry, intellectual property, Property Lease, Property Purchase, Tourism Industry

Managing Property in the Hospitality Industry

Managing Quality in a Complex Service Environment: Supply & Demand

Describe the importance of, and how to manage, supply and demand for effective service outcomes. Watch Now

Total Running Time: 19:04

capacity constraint, fluctuating demand, pattern of demand, Quality Management, service outcomes, supply and demand

Managing Quality in a Complex Service Environment: Supply & Demand

Market Segmentation in Tourism

Total Running Time: 12:07

cost analysis, heterogeneity

Market Segmentation in Tourism

Market Structure

Total Running Time: 11:40

Market Structure

Masculinity and Femininity

Total Running Time: 06:17

Masculinity and Femininity

Measuring Service Quality

Recognize how measuring service quality can inform decision making. Watch Now

Total Running Time: 13:22

Service Management, Service quality, SERVQUAL

Measuring Service Quality

Meeting the Guest’s Expectations

Explain the nuance of seeing the customer as a guest. Describe the central role of guest expectations in the effective management of services. Watch Now

Total Running Time: 14:20

Customer, guest, guest expectations, guestology, Service Management, service management framework

Meeting the Guest’s Expectations

Mental Maps and Spatial Knowledge

Total Running Time: 14:19

Mental Maps and Spatial Knowledge

Modeling Tourism Demand

Total Running Time: 11:45

Modeling Tourism Demand

Motivating the Service Employee

Describe why motivating employees is as important as recruitment, selection and training Watch Now

Total Running Time: 22:58

cycle of failure, cycle of mediocrity, cycle of success, employee empowerment, employee motivation, employee-customer satisfaction link, service employees

Motivating the Service Employee

Nature and Tourism

Total Running Time: 15:10

federal land management agencies, motives, nature tourism, wilderness

Nature and Tourism

Needs Assessment

Total Running Time: 09:01

Needs Assessment

Negotiation Process

Total Running Time: 03:53

Negotiation Process

Negotiations, Contracts, and Liability

Total Running Time: 08:57

Negotiations, Contracts, and Liability

NFL Draft Transportation & Security

Total Running Time: 12:23

NFL Draft Transportation & Security

Nonelectronic Channels

Total Running Time: 01:56

Nonelectronic Channels

On-Site Management

Total Running Time: 03:10

On-Site Management

Organizational Cultural Intelligence

Total Running Time: 07:00

Organizational Cultural Intelligence

Other Tourism-Related Data

Total Running Time: 11:12

cell phone, credit cards

Other Tourism-Related Data

Patterns of Place Preference

Total Running Time: 13:12

Patterns of Place Preference

People First: Engaging Disadvantaged Communities in SFD

Total Running Time: 09:29

People First: Engaging Disadvantaged Communities in SFD

Power Distance

Total Running Time: 06:16

Power Distance

Price Management

Total Running Time: 03:31

Price Management

Pricing in Tourism

Total Running Time: 11:05

Pricing in Tourism

Project Management

Total Running Time: 18:26

Project Management

Registration and Housing

Total Running Time: 07:20

Registration and Housing

Relationship Between Revenue Management and Social Media

Total Running Time: 04:14

Relationship Between Revenue Management and Social Media

Revenue Management Performance Metrics

Total Running Time: 04:25

Revenue Management Performance Metrics

Risk Management for Meetings and Events

Total Running Time: 09:52

Risk Management for Meetings and Events

Safety and Security

Total Running Time: 02:48

Events Industry, Hospitality Industry, Safe, security, Tourism Industry

Safety and Security

Safety and Security Risk Management

Total Running Time: 06:41

Safety and Security Risk Management

Seasonality in Tourism Demand

Total Running Time: 08:48

Seasonality in Tourism Demand

Sentiment Analysis

Total Running Time: 09:40

data mining, online reviews, opinion mining

Sentiment Analysis

Service Employees

Explain the importance of employees to service success. Recognize the challenges presented to service employees in doing their work. Watch Now

Total Running Time: 14:51

employee conflict, role stress, service challenges, service employees, service profit chain, Service success

Service Employees

Service Expectations – the Customer’s Zone of Tolerance

Recognize what informs customer expectations. Watch Now

Total Running Time: 16:42

adequate service, customer expectations, desired service, Zone of tolerance

Service Expectations – the Customer’s Zone of Tolerance

Service Profit Chain

Describe the elements of the service profit chain framework and why it is necessary for effective service management Watch Now

Total Running Time: 12:02

Service Management, service profit chain

Service Profit Chain

Service Quality

Recognize the elements that contribute to service quality perceptions. Describe how service quality affects customer expectations. Watch Now

Total Running Time: 15:15

customer expectations, loyalty, satisfaction, Service Management, service profit chain, Service quality, Zone of tolerance

Service Quality

Service Quality Gap Analysis

Recognize where service quality can be comprised and how to minimize such impacts. Watch Now

Total Running Time: 13:24

gap analysis, Service Management, Service quality, service quality gap, SERVQUAL

Service Quality Gap Analysis

SFD Program Design: Know your outcomes and impacts

Total Running Time: 06:35

SFD Program Design: Know your outcomes and impacts

Site and Venue Selection

Total Running Time: 10:00

Site and Venue Selection

Site and Venue Selection, Planning and Management

Total Running Time: 07:19

Site and Venue Selection, Planning and Management

SMEs in Tourism

Total Running Time: 09:49

entrepreneurship, information, networks, small and medium size enterprises, SME lifecycle

SMEs in Tourism

SMEs in Tourism

Total Running Time: 09:49

SMEs in Tourism

Social Control of Behavior

Total Running Time: 10:35

gambling, prohibition, regulation, social control, video games

Social Control of Behavior

STAR Reports

Total Running Time: 03:56

STAR Reports

STEM

Total Running Time: 04:06

Events Industry, Hospitality Industry, STEM, Tourism Industry

STEM

STR Hotel Data

Total Running Time: 11:19

benchmarking, hotel performance

STR Hotel Data

Strategic Pricing

Total Running Time: 04:09

Strategic Pricing

Studying Culture

Total Running Time: 04:25

Studying Culture

SubSectors of Tourism

Total Running Time: 08:44

SubSectors of Tourism

Supply Chain Management

Total Running Time: 04:22

Supply Chain Management

Sustainability

Total Running Time: 10:04

alternative tourism, mass tourism, sustainable mass tourism

Sustainability

guest expectations, guest experience, service components, service experience, Service Management

The Guest Experience

The Impact of Service Failure

Recognize how and why service failures occur. Watch Now

Total Running Time: 15:22

jaycustomer, saboteur, service failure, Service Management

The Impact of Service Failure

The Link Between Satisfaction and Loyalty

Recognize the relationship between satisfaction and loyalty and how to influence it Watch Now

Total Running Time: 20:54

customer delight, customer loyalty, Customer satisfaction, Service encounter, service evaluation, Service Management

The Link Between Satisfaction and Loyalty

The Nature of Services

Recognize key definitions and concepts related to service management. Watch Now

Total Running Time: 22:20

people processing, service dominant logic, Service Management

The Nature of Services

The Service Encounter

Recognize the service encounter's role in meeting customer expectations. Watch Now

Total Running Time: 21:15

co-creation, customer expectations, customer participation, service delivery, Service encounter, Service Management

The Service Encounter

Tourism Analytics

Total Running Time: 13:00

Data Analysis, industry insights, research question

Tourism Analytics

Tourism Analytics Example

Total Running Time: 17:41

Tourism Analytics Example

Tourism and Creative Economies

Total Running Time: 11:36

arts districts, authenticity, Creative Economy, cultural economics

Tourism and Creative Economies

Tourism and the Experience Economy

Total Running Time: 10:39

experiences, heterogeneity, inseparability, intangibility, perishability

Tourism and the Experience Economy

Tourism Business Productivity

Total Running Time: 11:11

Efficiency, industry challenges

Tourism Business Productivity

Tourism Demand Theory

Total Running Time: 10:36

Tourism Demand Theory

Tourism Forecasting

Total Running Time: 10:39

forecasting accuracy, gravity model, time-series

Tourism Forecasting

Tourism Planning 1

Total Running Time: 11:07

competitiveness, goals, vision statement

Tourism Planning 1

Tourism Planning 2

Total Running Time: 15:22

branding, DMO, Stakeholders, SWOT

Tourism Planning 2

Tourism Public Policy and Governance

Total Running Time: 17:28

governance, ideology, public policy, self-regulation

Tourism Public Policy and Governance

Tourist Flows and Spatial Behavior

Transformation of the Service Economy

Describe why service management is important in practice and theory. Watch Now

Total Running Time: 11:42

globalization, Service Management, service marketing

Transformation of the Service Economy

Understanding Culture

Understanding Sport for Development: When is sport not sport?

Total Running Time: 07:23

Understanding Sport for Development: When is sport not sport?

Understanding Tourism Behavior Part 1

Total Running Time: 07:31

goals and outcomes, motivation, travel career pattern

Understanding Tourism Behavior Part 1

Understanding Tourism Behavior Part 2

Total Running Time: 11:22

consumer behavior, habitual decision making, heuristics, model of complex decision making

Understanding Tourism Behavior Part 2

Understanding Tourism Definitions

Total Running Time: 10:03

definitions, leisure, recreation, toursim

Understanding Tourism Definitions

Using CQ to Help Manage and Work in Cuturally Diverse Groups

Total Running Time: 08:14

Using CQ to Help Manage and Work in Cuturally Diverse Groups

Using CQ To Motivate and Persist

Total Running Time: 07:15

cultural values, motivation and persistence, personal values, role identity, self efficacy?

Using CQ To Motivate and Persist

Using Information to Glue the Guest Experience Together

Describe how to align the service with customer expectations through communication. Recognize the importance of communication to inform the service product. Watch Now

Total Running Time: 14:51

customer information, guest experience, guest information, service delivery, service environment, Service Management, service product, Servicescape

Using Information to Glue the Guest Experience Together