Support

FAQs

Below are some frequently asked questions regarding the use of the Fox Video Vault. If you have a question not listed, use the Feedback Form.


Can I cast Vault videos to a Google Chromecast or TV Streamer device?

Yes. Video Vault videos can be sent to a Google Chromecast or Google TV Streamer via the Google Chrome Browser. (How to Cast)

On mobile devices you will also need the Google Home App.

Additional Setup Instructions


How come I cannot view any videos unless I log-in?

The Fox Video Vault requires all users to have a Temple AccessNet Account. If you are having trouble logging in, visit accounts.temple.edu to reset your password.


Can I download videos from the Vault?

There is no option for directly downloading videos from the Fox Video Vault for viewing offline. However, it is possible to download up to 10 videos to your browser’s internal storage for watching when you are disconnected from the internet. To do so, use the ‘Save for Offline Viewing’ option located below each video. Visit the ‘Downloads’ page to access your saved videos.

  • Saved videos are only available to watch on the device/browser that was used to download them.
  • Clearing the browser cache will also remove any videos you might have saved.

Feedback

Use this form to report any issues you may have while using the site.

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