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Creating a Culture for Service

Explain why it is important to establish an organizational environment that supports the service strategy. Watch Now

Total Running Time: 13:50

Customer Service, service climate, service culture, Service Management

Creating a Culture for Service

Customer Service and Retention

Total Running Time: 10:21

Customer Service, Life long relationship, listening, retention

Customer Service and Retention

Serving the Customer in Direct Marketing

Total Running Time: 05:17

Customer Service, Direct Marketing, in-house customer service, outsourced customer service, sustomer relations

Serving the Customer in Direct Marketing

Order Management and Customer Service Part 2

Total Running Time: 07:44

Customer Service, Logistics System Information, Order Management, Order to Cash Cycle

Order Management and Customer Service Part 2

Order Management and Customer Service Part 1

Total Running Time: 10:50

Backorder Costs, Cancellations, Customer Service, Deductions, Order Management, Penalty, Stockout

Order Management and Customer Service Part 1

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