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Creating a Culture for Service

Explain why it is important to establish an organizational environment that supports the service strategy. Watch Now

Total Running Time: 13:50

Customer Service, service climate, service culture, Service Management

Creating a Culture for Service

Customer Service and Retention

Total Running Time: 10:21

Customer Service, Life long relationship, listening, retention

Customer Service and Retention

Serving the Customer in Direct Marketing

Total Running Time: 05:17

Customer Service, Direct Marketing, in-house customer service, outsourced customer service, sustomer relations

Serving the Customer in Direct Marketing

Order Management and Customer Service Part 2

Total Running Time: 07:44

Customer Service, Logistics System Information, Order Management, Order to Cash Cycle

Order Management and Customer Service Part 2

Order Management and Customer Service Part 1

Total Running Time: 10:50

Backorder Costs, Cancellations, Customer Service, Deductions, Order Management, Penalty, Stockout

Order Management and Customer Service Part 1

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The Fox School of Business' Facebook Page (Opens in New Window) The Fox School of Business' Twitter Feed (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' YouTube Channel (Opens in New Window) The Fox School is affiliated with the School of Sport, Tourism & Hospitality Management Copyright © 2020 Fox School of Business

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