Customer Centricity Total Running Time: 13:51 customer relationship, Customers, Direct Marketing, strategy, value discipline Customer Centricity
Customer Data Analytics Part 1 Total Running Time: 07:05 CDA, CRM, Custemoer-Centric, Direct Marketing Customer Data Analytics Part 1
Customer Data Analytics: Unlocking Insights Total Running Time: 17:05 Customer Segmentation, data analytics, database marketing, digital marketiing, Direct Marketing Customer Data Analytics: Unlocking Insights
Customer Service and Retention Total Running Time: 10:21 Customer Service, Life long relationship, listening, retention Customer Service and Retention
Direct Marketing Overview Total Running Time: 13:34 Brand Marketing, Customer Segmentation, databases, Direct Marketing, strategy, testing Direct Marketing Overview
Fulfilling the Direct Marketing Offer Total Running Time: 07:26 3rd party fulfillment, Direct Marketing, fulfillment, inhouse fulfullment, intergrated order fulfillment, outside fulfillment Fulfilling the Direct Marketing Offer
Order Management and Customer Service Part 1 Total Running Time: 10:50 Backorder Costs, Cancellations, Customer Service, Deductions, Order Management, Penalty, Stockout Order Management and Customer Service Part 1
Order Management and Customer Service Part 2 Total Running Time: 07:44 Customer Service, Logistics System Information, Order Management, Order to Cash Cycle Order Management and Customer Service Part 2
