The Balanced Scorecard

Customer Aquisition Costs

Total Running Time: 09:52

cost, Customer, Net Present Value (NPV)

Customer Aquisition Costs

Customer Centricity

Total Running Time: 13:51

Customers, Direct Marketing, strategy

Customer Centricity

Customer Centricity

Total Running Time: 17:07

Consumers, Customer, Customer-Centric Culture, marketing management

Customer Centricity

Fox MC Session: Business Models

Total Running Time: 08:16

strategy

Fox MC Session: Business Models

Fox MC Session: EMC Experience Introduction

Total Running Time: 09:43

Business Plan, leadership, strategy

Fox MC Session: EMC Experience Introduction

HR as Strategic Partner

Total Running Time: 06:47

Balanced Scorecard (BSC), Business Strategy, employee productivity

HR as Strategic Partner

Implementing the Strategy

Total Running Time: 06:47

Balanced Scorecard (BSC), Implementation, strategy

Implementing the Strategy

Managing Purchasing Performance

Total Running Time: 11:58

Balanced Scorecard (BSC), develop, Rewards

Managing Purchasing Performance

Measuring Human Capital Success

Total Running Time: 11:27

Balanced Scorecard (BSC), Dashboard, four perspectives

Measuring Human Capital Success

Measuring the Impact of Talent Part 1

Total Running Time: 08:46

10 steps, Balanced Scorecard (BSC), high performing organiziation, performance management, servant leadership, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 1

Measuring the Impact of Talent Part 2

Total Running Time: 14:27

10 steps, Balanced Scorecard (BSC), high performing organiziation, LinkedIn, performance management, servant leadership, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 2

Measuring the Impact of Talent Part 3

Total Running Time: 14:00

10 steps, Balanced Scorecard (BSC), high performing organiziation, performance management, servant leadership, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 3

Measuring the Impact of Talent Part 4

Total Running Time: 14:14

10 steps, Balanced Scorecard (BSC), high performing organiziation, performance management, PXT, servant leadership, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 4

Measuring the Impact of Talent Part 5

Total Running Time: 04:49

10 steps, Balanced Scorecard (BSC), high performing organiziation, performance management, servant leadership, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 5

Meeting the Guest’s Expectations

Explain the nuance of seeing the customer as a guest. Describe the central role of guest expectations in the effective management of services. Watch Now

Total Running Time: 14:20

Customer, guest expectations, guestology, Service Management

Meeting the Guest’s Expectations

Multinational Strategies

Total Running Time: 26:22

global, international, strategy, transnational

Multinational Strategies

Nonfinancial and Multiple Measures of Performance I

Total Running Time: 18:41

Balanced Scorecard (BSC), measure, measures, nonfinancial, opposing responsibilities, performance, single

Nonfinancial and Multiple Measures of Performance I

Nonfinancial and Multiple Measures of Performance II

Total Running Time: 20:03

Balanced Scorecard (BSC), measure, measures, nonfinancial, opposing responsibilities, performance

Nonfinancial and Multiple Measures of Performance II

Prioritizing Stakeholders

Total Running Time: 47:37

Corporation, crisis, strategy

Prioritizing Stakeholders

Strategy

Total Running Time: 04:59

Core Competencies, strategy, value proposition

Strategy

Strategy via Uncertainty From Insight to Strategy to Business Model

Total Running Time: 25:16

strategy, uncertainty

Strategy via Uncertainty From Insight to Strategy to Business Model

Strategy, Balanced Scorecard, Strategic Profitability Analysis Balanced Scorecard

Total Running Time: 05:37

Balanced Scorecard (BSC), four perspectives, goals, Strategic Plan

Strategy, Balanced Scorecard, Strategic Profitability Analysis Balanced Scorecard

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Total Running Time: 05:18

five forces, strategy

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Sustainability of Strategy

Total Running Time: 03:46

strategy

Sustainability of Strategy

The Manager and Management Accounting: What is Cost Accounting?

Total Running Time: 12:30

cost accounting, Ethical Standards, strategy

The Manager and Management Accounting: What is Cost Accounting?

The Strategic Planning Process

Total Running Time: 16:08

Corporate Strategy, Organizations, strategic planning, strategy

The Strategic Planning Process

Understanding Human Resource Management Part 2

Total Running Time: 13:53

Balanced Scorecard (BSC), big data, Human Resource Management (HRM), Human Resources (HR)

Understanding Human Resource Management Part 2

What is Strategy

Total Running Time: 17:02

strategy

What is Strategy

Why Human Resources

Total Running Time: 12:44

Balanced Scorecard (BSC), employee productivity, Human Resources (HR)

Why Human Resources