Customer Aquisition Costs

Total Running Time: 09:52

cost, Customer, key lifetime value, marketing campaign, net present value

Customer Aquisition Costs

Customer Centricity

Total Running Time: 13:51

customer relationship, Customers, Direct Marketing, strategy, value discipline

Customer Centricity

Customer Centricity

Total Running Time: 17:07

Consumers, Customer, Customer-Centric Culture, Customer-Centric Insights, marketing management

Customer Centricity

Direct Marketing Overview

Total Running Time: 13:34

Brand Marketing, Customer Segmentation, databases, Direct Marketing, strategy, testing

Direct Marketing Overview

Fox MC Session: Business Models

Total Running Time: 08:16

Business Model Financials, Strategic Insight, strategy, Strategy Formulations

Fox MC Session: Business Models

Fox MC Session: EMC Experience Introduction

Total Running Time: 09:43

Business Model, Business Plan, Business Reasoning, Financial Acuity, Influential Communication, leadership, strategy

Fox MC Session: EMC Experience Introduction

HR as Strategic Partner

Total Running Time: 06:47

balanced scorecard, Business Strategy, employee engagement, employee productivity, financial outcomes

HR as Strategic Partner

Implementing the Strategy

Total Running Time: 06:47

balanced scorecard, Implementation, Non Financial Measures, strategy

Implementing the Strategy

Managing Purchasing Performance

Total Running Time: 11:58

balanced scorecard, develop, measurement systems, Rewards

Managing Purchasing Performance

Meeting the Guest’s Expectations

Explain the nuance of seeing the customer as a guest. Describe the central role of guest expectations in the effective management of services. Watch Now

Total Running Time: 14:20

Customer, guest, guest expectations, guestology, Service Management, service management framework

Meeting the Guest’s Expectations

Multinational Strategies

Total Running Time: 26:22

global, international, strategy, transnational

Multinational Strategies

Nonfinancial and Multiple Measures of Performance I

Total Running Time: 18:41

balanced scorecard, measure, measures, muliple, nonfinancial, opposing responsibilities, performance, single

Nonfinancial and Multiple Measures of Performance I

Nonfinancial and Multiple Measures of Performance II

Total Running Time: 20:03

activity management, balanced scorecard, effective, employee involvement, improved, measure, measurement system, measures, nonfinancial, opposing responsibilities, performance

Nonfinancial and Multiple Measures of Performance II

Prioritizing Stakeholders

Total Running Time: 47:37

community relations, corporation, crisis, external management, issue life cycle, legitimize, public affairs, strategy, sustainability, traditional

Prioritizing Stakeholders

Strategy

Total Running Time: 04:59

Competitors, Core Competencies, strategy, value proposition

Strategy

Strategy & The Psychology of ‘A Players’

In collaboration with Caliper, Thomas Schoenfelder discusses Strategy and the psychology of 'A Players' using the psychometrics to differentiate the workforce. Watch Now

Total Running Time: 32:23

a players, caliper, psychometrics, strategy, workforce

Strategy & The Psychology of ‘A Players’

Strategy via Uncertainty From Insight to Strategy to Business Model

Total Running Time: 25:16

Fit Business Model Canvas, Strategic Position, strategy, uncertainty, Value Driver

Strategy via Uncertainty From Insight to Strategy to Business Model

Strategy, Balanced Scorecard, Strategic Profitability Analysis Balanced Scorecard

Total Running Time: 05:37

balanced scorecard, four perspectives, goals, Strategic Plan

Strategy, Balanced Scorecard, Strategic Profitability Analysis Balanced Scorecard

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Total Running Time: 05:18

five forces, reengineering, strategy, two strategy models

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Sustainability of Strategy

Total Running Time: 03:46

strategy, Sustainable Strategy, Unique Resources

Sustainability of Strategy

The 8-Box SWOT A Bridge Between Analysis and Strategy

Total Running Time: 21:44

8-Box SWOT, strategy, SWOT, SWOT Elements

The 8-Box SWOT A Bridge Between Analysis and Strategy

The Manager and Management Accounting: What is Cost Accounting?

Total Running Time: 12:30

cost accounting, Ethical Standards, Management Accounting, strategy

The Manager and Management Accounting: What is Cost Accounting?

The Strategic Planning Process

Total Running Time: 16:08

Corporate Strategy, Organizations, PESTLE Scan, strategic planning, strategy

The Strategic Planning Process

What is Strategy

Total Running Time: 17:02

Big Picture, Emerging Future, Holistic Aspect, strategy, Synthesis Aspect, Tactic

What is Strategy