The Balanced Scorecard

Customer Aquisition Costs

Total Running Time: 09:52

cost, Customer, key lifetime value, marketing campaign, Net Present Value (NPV)

Customer Aquisition Costs

Customer Centricity

Total Running Time: 13:51

customer relationship, Customers, Direct Marketing, strategy, value discipline

Customer Centricity

Customer Centricity

Total Running Time: 17:07

Consumers, Customer, Customer-Centric Culture, Customer-Centric Insights, marketing management

Customer Centricity

Fox MC Session: Business Models

Total Running Time: 08:16

Business Model Financials, Strategic Insight, strategy, Strategy Formulations

Fox MC Session: Business Models

Fox MC Session: EMC Experience Introduction

Total Running Time: 09:43

Business Model, Business Plan, Business Reasoning, Financial Acuity, Influential Communication, leadership, strategy

Fox MC Session: EMC Experience Introduction

HR as Strategic Partner

Total Running Time: 06:47

Balanced Scorecard (BSC), Business Strategy, employee engagement, employee productivity, financial outcomes

HR as Strategic Partner

Implementing the Strategy

Total Running Time: 06:47

Balanced Scorecard (BSC), Implementation, Non Financial Measures, strategy

Implementing the Strategy

Managing Purchasing Performance

Total Running Time: 11:58

Balanced Scorecard (BSC), develop, measurement systems, Rewards

Managing Purchasing Performance

Measuring Human Capital Success

Total Running Time: 11:27

Balanced Scorecard (BSC), Dashboard, four perspectives, indicators, spotlight

Measuring Human Capital Success

Measuring the Impact of Talent Part 1

Total Running Time: 08:46

10 steps, Balanced Scorecard (BSC), high performing organiziation, performance management, servant leadership, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 1

Measuring the Impact of Talent Part 2

Total Running Time: 14:27

10 steps, Balanced Scorecard (BSC), high performing organiziation, identifying your population, LinkedIn, performance management, servant leadership, skip level meeting, succession management, talent mobility, talent profiles

Measuring the Impact of Talent Part 2

Measuring the Impact of Talent Part 3

Total Running Time: 14:00

10 steps, Balanced Scorecard (BSC), DICS, eduation experience exposure, E^3, high performing organiziation, MBTI, Myers-Briggs, performance management, Predictive Index, servant leadership, skip level, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 3

Measuring the Impact of Talent Part 4

Total Running Time: 14:14

10 steps, Balanced Scorecard (BSC), Bursin, high performing organiziation, Jim Hunter, leadership assessment, leadership carreer path, performance management, PXT, servant leadership, skip level meeting, succession management, talent mobility, techincal experts career path

Measuring the Impact of Talent Part 4

Measuring the Impact of Talent Part 5

Total Running Time: 04:49

10 steps, Balanced Scorecard (BSC), high performing organiziation, performance management, servant leadership, singlewordtesttag, skip level meeting, succession management, talent mobility

Measuring the Impact of Talent Part 5

Meeting the Guest’s Expectations

Explain the nuance of seeing the customer as a guest. Describe the central role of guest expectations in the effective management of services. Watch Now

Total Running Time: 14:20

Customer, guest, guest expectations, guestology, Service Management, service management framework

Meeting the Guest’s Expectations

Multinational Strategies

Total Running Time: 26:22

global, international, strategy, transnational

Multinational Strategies

Nonfinancial and Multiple Measures of Performance I

Total Running Time: 18:41

Balanced Scorecard (BSC), measure, measures, multiple, nonfinancial, opposing responsibilities, performance, single

Nonfinancial and Multiple Measures of Performance I

Nonfinancial and Multiple Measures of Performance II

Total Running Time: 20:03

activity management, Balanced Scorecard (BSC), effective, employee involvement, improved, measure, measurement system, measures, nonfinancial, opposing responsibilities, performance

Nonfinancial and Multiple Measures of Performance II

Prioritizing Stakeholders

Total Running Time: 47:37

community relations, Corporation, crisis, external management, issue life cycle, legitimize, public affairs, strategy, sustainability, traditional

Prioritizing Stakeholders

Strategy

Total Running Time: 04:59

Competitors, Core Competencies, strategy, value proposition

Strategy

Strategy via Uncertainty From Insight to Strategy to Business Model

Total Running Time: 25:16

Fit Business Model Canvas, Strategic Position, strategy, uncertainty, Value Driver

Strategy via Uncertainty From Insight to Strategy to Business Model

Strategy, Balanced Scorecard, Strategic Profitability Analysis Balanced Scorecard

Total Running Time: 05:37

Balanced Scorecard (BSC), four perspectives, goals, Strategic Plan

Strategy, Balanced Scorecard, Strategic Profitability Analysis Balanced Scorecard

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Total Running Time: 05:18

five forces, reengineering, strategy, two strategy models

Strategy, Balanced Scorecard, Strategic Profitability Analysis Revisit Budget Planning

Sustainability of Strategy

Total Running Time: 03:46

strategy, Sustainable Strategy, Unique Resources

Sustainability of Strategy

The Manager and Management Accounting: What is Cost Accounting?

Total Running Time: 12:30

cost accounting, Ethical Standards, Management Accounting, strategy

The Manager and Management Accounting: What is Cost Accounting?

The Strategic Planning Process

Total Running Time: 16:08

Corporate Strategy, Organizations, PESTLE Scan, strategic planning, strategy

The Strategic Planning Process

Understanding Human Resource Management Part 2

Total Running Time: 13:53

Balanced Scorecard (BSC), big data, employment low, Human Resource Information System (HRIS), Human Resource Management (HRM), Human Resources (HR)

Understanding Human Resource Management Part 2

What is Strategy

Total Running Time: 17:02

Emerging Future, Holistic Aspect, strategy, Synthesis Aspect, Tactic

What is Strategy

Why Human Resources

Total Running Time: 12:44

Balanced Scorecard (BSC), employee productivity, Human Resources (HR), talent cluture

Why Human Resources