Customer Aquisition Costs
Customer Centricity
Customer Centricity
Fox MC Session: Business Models
Fox MC Session: EMC Experience Introduction
HR as Strategic Partner
Implementing the Strategy
Managing Purchasing Performance
Measuring Human Capital Success
Measuring the Impact of Talent Part 1
Measuring the Impact of Talent Part 2
Measuring the Impact of Talent Part 3
Measuring the Impact of Talent Part 4
Measuring the Impact of Talent Part 5
Meeting the Guest’s Expectations
Explain the nuance of seeing the customer as a guest. Describe the central role of guest expectations in the effective management of services.