Faculty

Recognize the importance of a leader in ensuring service excellence. Watch Now

Recognize how to motivate the workforce through enhanced emotional intelligence. Watch Now

Recognize different styles of leadership and under what conditions they are effective. Watch Now

Recognize how and why service failures occur. Watch Now

Describe the importance of, and how to manage, supply and demand for effective service outcomes. Watch Now

Recognize where service quality can be comprised and how to minimize such impacts. Watch Now

Describe why motivating employees is as important as recruitment, selection and training Watch Now

Explain how service employees can successfully implement the service strategy Watch Now

Recognize how measuring service quality can inform decision making. Watch Now