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Darin Kapanjie View All

Interval Notation

Converting Decimals & Fractions to Percent

Solving Percent Equations for the Rate

Vishesh Karwa View All

Completely Randomized Design

One way ANOVA Part 1

Multiple Comparisons Part 3

Chad Kaufman View All

Digital Brand Presence

Howard Keen View All

Stock & Valuation

Risk & Return

Cost of Capital

Interest Rates

Time Value of Money Part2

Time Value of Money Part1

Financial Ratios Firm Performance

Cash Flow Estimation

Capital Budgeting Decision Models

Bonds and Bond Valuation

Financial Statements

Financial Management

Heather Kennedy View All

Sport Identification

Constraints to Sport Consumption

Tom Kenny View All

Stock Valuation

Raising Capital

Aubrey Kent View All

Sports Violence

Sport Business Model

Sports Team Social Responsibility

Alan Kerzner View All

Customer Relationships

Customer Empathy: How to Interview Effectively

Get Out of Here

Ceridwyn A King View All

Qualities Associated with Effective Service Leaders

Recognize the importance of a leader in ensuring service excellence.

Developing Emotional Intelligence to Realize a Motivated and Engaged Workforce

Recognize how to motivate the workforce through enhanced emotional intelligence.

Theoretical Foundations for Effective Service Leaders

Leadership Styles

Recognize different styles of leadership and under what conditions they are effective.

The Impact of Service Failure

Recognize how and why service failures occur.

Managing Quality in a Complex Service Environment: Supply & Demand

Describe the importance of, and how to manage, supply and demand for effective service outcomes.

Service Quality Gap Analysis

Recognize where service quality can be comprised and how to minimize such impacts.

Motivating the Service Employee

Describe why motivating employees is as important as recruitment, selection and training

Ensuring Employee Success

Explain how service employees can successfully implement the service strategy

Measuring Service Quality

Recognize how measuring service quality can inform decision making.

Service Quality

Recognize the elements that contribute to service quality perceptions. Describe how service quality affects customer expectations.

The Link Between Satisfaction and Loyalty

Recognize the relationship between satisfaction and loyalty and how to influence it

Service Profit Chain

Describe the elements of the service profit chain framework and why it is necessary for effective service management

Hiring the Right People

Recognize the importance of, and how to attract, the best service employees.

Service Employees

Explain the importance of employees to service success. Recognize the challenges presented to service employees in doing their work.

A.J. Kreimer View All

Status of IFRS acceptance and the SEC

Valuation and the Financial Statements

Review of Lease Accounting

Interpreting the Tax Footnote

Fin 48 Disclosures

Constructive Capitialization of Leases

Accounting for Cash Flow Hedges

Accounting for Stock Options

Accounting Numbers in Compensation Packages

Ratios

Marjor GAAP/IFRS Differences

Investing and Financing Cash Flows

Intro to Hedge Accounting

Fair Value Accounting

Accounting for Fair Value Hedges

Thilo Kunkel View All

Brand Fundamentals

Sponsorship

Athlete Brand Image