Faculty
Darin Kapanjie View All
Chad Kaufman View All
Howard Keen View All
Heather Kennedy View All
Thomas Kenny View All
Robert Kent View All
Alan Kerzner View All
Ceridwyn A King View All
Recognize the importance of a leader in ensuring service excellence. Watch Now
Recognize how to motivate the workforce through enhanced emotional intelligence. Watch Now
Recognize different styles of leadership and under what conditions they are effective. Watch Now
Recognize how and why service failures occur. Watch Now
Describe the importance of, and how to manage, supply and demand for effective service outcomes. Watch Now
Recognize where service quality can be comprised and how to minimize such impacts. Watch Now
Describe why motivating employees is as important as recruitment, selection and training Watch Now
Explain how service employees can successfully implement the service strategy Watch Now
Recognize how measuring service quality can inform decision making. Watch Now