Faculty
Darin Kapanjie View All
Interval Notation
Converting Decimals & Fractions to Percent
Solving Percent Equations for the Rate
Solving Percent Equations for the Base
Solving Percent Equations: Increase & Decrease
Solving Percent Equations for the Part
Order of Operations
Exponents
Proportions
Ratios
Manipulating Formulas
Translating Words to Algebraic Equations and Solving
Translating Words to Algebraic Expressions
Solving Linear Equations
Solving Complex Linear Equations
Vishesh Karwa View All
Completely Randomized Design
One way ANOVA Part 1
Multiple Comparisons Part 3
One way ANOVA Part 2
Multiple Comparisons Part 2
A/B/n Tests Part 1
Unit of Randomization Part 2
Threats to Internal Validity Part 1
Analyzing Two Factor Designs Using Linear Regression
Fractional Factorial Designs
Linear Regression with Contrasts
Analyzing Two Factor Experiments Using ANOVA
2-K Factorial Designs
Factorial Designs
One Factor at a Time vs Factorial Designs – Example
Chad Kaufman View All
Howard Keen View All
Heather Kennedy View All
Tom Kenny View All
Aubrey Kent View All
The Sport Workplace
Cheating in Sport
Violence in Sport
Sports Betting
Youth Sports
Community Building
Sport Team Social Responsibility
U.S. Intercollegiate Sport
American Professional Leagues
Olympic Games
Boycotts
Class and Sport
Politics in Sport
Disability in American Sport
Ethnicity in American Sport
Alan Kerzner View All
Ceridwyn A King View All
Qualities Associated with Effective Service Leaders
Recognize the importance of a leader in ensuring service excellence.
Developing Emotional Intelligence to Realize a Motivated and Engaged Workforce
Recognize how to motivate the workforce through enhanced emotional intelligence.
Theoretical Foundations for Effective Service Leaders
Leadership Styles
Recognize different styles of leadership and under what conditions they are effective.
The Impact of Service Failure
Recognize how and why service failures occur.
Managing Quality in a Complex Service Environment: Supply & Demand
Describe the importance of, and how to manage, supply and demand for effective service outcomes.
Service Quality Gap Analysis
Recognize where service quality can be comprised and how to minimize such impacts.
Motivating the Service Employee
Describe why motivating employees is as important as recruitment, selection and training
Ensuring Employee Success
Explain how service employees can successfully implement the service strategy
Measuring Service Quality
Recognize how measuring service quality can inform decision making.
Service Quality
Recognize the elements that contribute to service quality perceptions. Describe how service quality affects customer expectations.
The Link Between Satisfaction and Loyalty
Recognize the relationship between satisfaction and loyalty and how to influence it
Service Profit Chain
Describe the elements of the service profit chain framework and why it is necessary for effective service management
Hiring the Right People
Recognize the importance of, and how to attract, the best service employees.
Service Employees
Explain the importance of employees to service success. Recognize the challenges presented to service employees in doing their work.