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Managing Quality in a Complex Service Environment: Supply & Demand

Describe the importance of, and how to manage, supply and demand for effective service outcomes. Watch Now

Total Running Time: 19:04

capacity constraint, fluctuating demand, pattern of demand, Quality Management, service outcomes, supply and demand

Managing Quality in a Complex Service Environment: Supply & Demand

The Cost of Quality

Total Running Time: 11:59

cost, Quality Costs, Quality Framework, Quality Management

The Cost of Quality

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