Managing Quality in a Complex Service Environment: Supply & Demand Describe the importance of, and how to manage, supply and demand for effective service outcomes. Watch Now Total Running Time: 19:04 capacity constraint, fluctuating demand, pattern of demand, Quality Management, service outcomes, supply and demand Managing Quality in a Complex Service Environment: Supply & Demand
The Cost of Quality Total Running Time: 11:59 cost, Quality Costs, Quality Framework, Quality Management The Cost of Quality