Tags

Displaying Describing Quantitative Data PT2

Measures of Relative Standing

Displaying and Describing Quantitative Data

Tests of Significance for the Population Proportion (z-Statistic) PT1

Tests of Significance for the Population Proportion (z-Statistic) PT2

Tests of Significance for the Population Mean (z-Statistic) PT2

Tests of Significance for the Population Mean (z-Statistic) PT1

Confidence Intervals for the Mean (z-Statistic) PT1

Confidence Intervals for the Mean (z-Statistic) PT2

Comparing Two Population Proportions PT2

Confidence Intervals for the Population Proportion

Comparing Two Population Means PT1

Comparing Two Population Means PT2

Comparing Two Population Proportions PT1

z-Test For One Proportion

z-Test For Two Proportions

Service Quality

Recognize the elements that contribute to service quality perceptions. Describe how service quality affects customer expectations.

Service Expectations – the Customer’s Zone of Tolerance

Recognize what informs customer expectations.