Equity Theory Total Running Time: 09:11 Compensation, equity considerations, leadership, overpayment, underpayment Equity Theory
Establishing a Service Strategy Recognize that achieving service excellence requires an intentional organizational strategy. Watch Now Total Running Time: 12:35 expectations, performance, service profit chain, Service strategy Establishing a Service Strategy
Managing Purchasing Performance Total Running Time: 11:58 Balanced Scorecard (BSC), develop, measurement systems, Rewards Managing Purchasing Performance
Motivation Part1 Total Running Time: 18:04 feedback, flow, generational worker needs, performance, rewarding behaviors, SMART goals Motivation Part1
Nonfinancial and Multiple Measures of Performance I Total Running Time: 18:41 Balanced Scorecard (BSC), measure, measures, multiple, nonfinancial, opposing responsibilities, performance, single Nonfinancial and Multiple Measures of Performance I
Nonfinancial and Multiple Measures of Performance II Total Running Time: 20:03 activity management, Balanced Scorecard (BSC), effective, employee involvement, improved, measure, measurement system, measures, nonfinancial, opposing responsibilities, performance Nonfinancial and Multiple Measures of Performance II
Performance Appraisal and Merit Pay Total Running Time: 08:09 bonus, Compensation, incentive pay, variable pay Performance Appraisal and Merit Pay
Succession Management Total Running Time: 18:32 branch strength, integrated talent management, performance, potential, PXT Succession Management
Training as a Strategic Investment Total Running Time: 09:26 designing training for impact, fundamental key, performance Training as a Strategic Investment