Buying Insurance Total Running Time: 14:20 agent, Broker, hard market, insurance market, market cycle, soft market
Customer Service and Retention Total Running Time: 10:21 Customer Service, Life long relationship, listening, retention
Non-Insurance Transfers and Hedging Total Running Time: 03:06 diversification, hedging, hold harmless agreement, indemnity agreement
Turnover & Retention Total Running Time: 15:58 attrition, good turnover vs bad turnover, pareto chart, reasons for turnover, retention, turnover
