Alternative Risk Transfers Total Running Time: 10:25 ART, captive, risk retention group, RRG Alternative Risk Transfers
Buying Insurance Total Running Time: 14:20 agent, Broker, hard market, insurance market, market cycle, soft market Buying Insurance
Customer Service and Retention Total Running Time: 10:21 Customer Service, Life long relationship, listening, retention Customer Service and Retention
Non-Insurance Transfers and Hedging Total Running Time: 03:06 diversification, hedging, hold harmless agreement, indemnity agreement Non-Insurance Transfers and Hedging
Self Insurance Total Running Time: 13:01 Hold Harmless, retention, Risk Transfer, self insurance Self Insurance
Turnover & Retention Total Running Time: 15:58 attrition, good turnover vs bad turnover, pareto chart, reasons for turnover, retention, turnover Turnover & Retention
