Communication Total Running Time: 15:41 active listening, dangerous assumptions, improving rapport, neuro-linguistic, power of perception Communication
Conflict Total Running Time: 22:42 conflict handling strategies, constructive conflict, destructive criticism, inflammatory communication, minimizing groupthink, reducing work-life conflict Conflict
Coping with Change Total Running Time: 19:11 downsizing, effective employee participation, employee resistance, layoff survivor sickness, quick fix, voluntary turnover Coping with Change
Course Summary Total Running Time: 20:16 5 Rs, approachable, EI, Emotional Intelligence, employee observables, GREAT Manager and Leader, human being, overview, Ruiz's four assumptions, three justice dimensions, transparent Course Summary
Deviant Work Behavior Total Running Time: 23:26 DWB, environmental and individual factors, sensitive issues Deviant Work Behavior
Emotional Intelligence I Total Running Time: 21:19 3M, assessing, EI, four agreements, human vs being, life traps, quality of thoughts Emotional Intelligence I
Emotional Intelligence II Total Running Time: 19:16 becoming soul conscious, body vs soul consciousness, emoto, Self-awareness, social style profile, SSP, three components of soul spirit, validation Emotional Intelligence II
Employee Development Total Running Time: 18:27 in-group, selection process, three components of performance and delegation, x y self assessment Employee Development
Group Project Total Running Time: 18:20 data collection process, group stages and dynamics, overview, Russek and Schwartz study Group Project
Hiring Part I – Employment Flow, Job Analysis and Recruiting Total Running Time: 18:16 Hiring Right Person, realistic job preview, RJP Hiring Part I – Employment Flow, Job Analysis and Recruiting
Hiring Part II – Selection Total Running Time: 25:30 different selection tools, interview, probation period, references, resume, setting for interview, socialization, tests, union Hiring Part II – Selection
Impression Management Total Running Time: 14:27 dark side, face-saving techniques, five power bases, IM, learning charisma, referent power Impression Management
Johari Window and Life Trap Group Exercise Total Running Time: 10:28 blind spots Johari Window and Life Trap Group Exercise
Leadership Total Running Time: 18:54 building trust, dependent, framing an issue, leadership myths, manager versus leader, virtual leader Leadership
Managing Your Career Growth Total Running Time: 10:32 developing network of contacts outside organization, gaining visibility outside of department, realistic career goals, understanding immediate boss Managing Your Career Growth
Motivation Part1 Total Running Time: 18:04 feedback, flow, generational worker needs, performance, rewarding behaviors, SMART goals Motivation Part1
Motivation Part2 Total Running Time: 14:50 external equity, GET glass, GIVE glass, internal equity Motivation Part2
Performance Evaluation Total Running Time: 25:02 360 degree feedback, decision judgment bias, employment process, legally defensible, PA formats Performance Evaluation
Stress and Difficult People Total Running Time: 18:10 DOPE quadrants, immediate coping with DP behavior, long term coping, normal zone, reinforcing DP, self assessment, types of DPs Stress and Difficult People
Time Management Total Running Time: 15:41 controlling interruptions, one time management model, peak energy, priorities, running a meeting Time Management
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