Communication

Total Running Time: 15:41

active listening, dangerous assumptions, improving rapport, neuro-linguistic, power of perception

Communication

Conflict

Total Running Time: 22:42

conflict handling strategies, constructive conflict, destructive criticism, inflammatory communication, minimizing groupthink, reducing work-life conflict

Conflict

Coping with Change

Total Running Time: 19:11

downsizing, effective employee participation, employee resistance, layoff survivor sickness, quick fix, voluntary turnover

Coping with Change

Course Summary

Total Running Time: 20:16

5 Rs, approachable, EI, Emotional Intelligence, employee observables, GREAT Manager and Leader, human being, overview, Ruiz's four assumptions, three justice dimensions, transparent

Course Summary

Delegation

Total Running Time: 13:21

committing, costs, managers, time management

Delegation

Deviant Work Behavior

Total Running Time: 23:26

DWB, environmental and individual factors, sensitive issues

Deviant Work Behavior

Emotional Intelligence I

Total Running Time: 21:19

3M, assessing, EI, four agreements, human vs being, life traps, quality of thoughts

Emotional Intelligence I

Emotional Intelligence II

Total Running Time: 19:16

becoming soul conscious, body vs soul consciousness, emoto, Self-awareness, social style profile, SSP, three components of soul spirit, validation

Emotional Intelligence II

Employee Development

Total Running Time: 18:27

in-group, selection process, three components of performance and delegation, x y self assessment

Employee Development

Group Project

Total Running Time: 18:20

data collection process, group stages and dynamics, overview, Russek and Schwartz study

Group Project

Hiring Part I – Employment Flow, Job Analysis and Recruiting

Total Running Time: 18:16

Hiring Right Person, realistic job preview, RJP

Hiring Part I – Employment Flow, Job Analysis and Recruiting

Hiring Part II – Selection

Total Running Time: 25:30

different selection tools, interview, probation period, references, resume, setting for interview, socialization, tests, union

Hiring Part II – Selection

Impression Management

Total Running Time: 14:27

dark side, face-saving techniques, five power bases, IM, learning charisma, referent power

Impression Management

Job Design

Total Running Time: 14:25

6 step model, enriched job, poor performance

Job Design

Johari Window and Life Trap Group Exercise

Total Running Time: 10:28

blind spots

Johari Window and Life Trap Group Exercise

Leadership

Total Running Time: 18:54

building trust, dependent, framing an issue, leadership myths, manager versus leader, virtual leader

Leadership

Managing Your Career Growth

Total Running Time: 10:32

developing network of contacts outside organization, gaining visibility outside of department, realistic career goals, understanding immediate boss

Managing Your Career Growth

Motivation Part1

Total Running Time: 18:04

feedback, flow, generational worker needs, performance, rewarding behaviors, SMART goals

Motivation Part1

Motivation Part2

Total Running Time: 14:50

external equity, GET glass, GIVE glass, internal equity

Motivation Part2

Performance Evaluation

Total Running Time: 25:02

360 degree feedback, decision judgment bias, employment process, legally defensible, PA formats

Performance Evaluation

Stress and Difficult People

Total Running Time: 18:10

DOPE quadrants, immediate coping with DP behavior, long term coping, normal zone, reinforcing DP, self assessment, types of DPs

Stress and Difficult People

Time Management

Total Running Time: 15:41

controlling interruptions, one time management model, peak energy, priorities, running a meeting

Time Management