Customer Empathy: How to Interview Effectively Total Running Time: 14:12 customer contact list, face-to-face, feedback loop, interviewing, nonverbal communications, pass-fail experiments, selling Customer Empathy: How to Interview Effectively
Hiring the Right People Recognize the importance of, and how to attract, the best service employees. Watch Now Total Running Time: 23:02 Attraction-Selection-Attrition (ASA), Hiring, hiring process, P-O fit, person-job fit, Person-organization fit Hiring the Right People
Resume Development I Total Running Time: 09:55 employer criteria, personal brand, professional life, purpose Resume Development I