Skip to main content

COVID-19 Information: The latest about how Temple is safeguarding our community.

Video Vault

Fox School of Business

Search for:

Topics
Resources
Faculty
Courses

Home
Satisfaction

Satisfaction

Refine/Search Videos

Service Quality

Recognize the elements that contribute to service quality perceptions. Describe how service quality affects customer expectations. Watch Now

Total Running Time: 15:15

customer expectations, loyalty, satisfaction, Service Management, service profit chain, Service quality, Zone of tolerance

Service Quality

1801 Liacouras Walk
Philadelphia, PA 19122

foxolweb@temple.edu

The Fox School of Business' Facebook Page (Opens in New Window) The Fox School of Business' Twitter Feed (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' YouTube Channel (Opens in New Window)

The Fox School is affiliated with the School of Sport, Tourism & Hospitality Management

Copyright © 2021 Fox School of Business

Topics
Resources

Faculty
Courses
About
Support and FAQs

The Fox School of Business' Facebook Page (Opens in New Window) The Fox School of Business' Twitter Feed (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' YouTube Channel (Opens in New Window) The Fox School is affiliated with the School of Sport, Tourism & Hospitality Management Copyright © 2021 Fox School of Business

Go Back to the top of the page

Fox Video Vault

vault.temple.edu