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Service Quality

Recognize the elements that contribute to service quality perceptions. Describe how service quality affects customer expectations. Watch Now

Total Running Time: 15:15

customer expectations, loyalty, satisfaction, Service Management, service profit chain, Service quality, Zone of tolerance

Service Quality

The Fox School of Business at Temple University

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Philadelphia, PA 19122

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The Fox School of Business' Facebook Page (Opens in New Window) The Fox School of Business' Twitter Feed (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' LinkedIn Page (Opens in New Window) The Fox School of Business' YouTube Channel (Opens in New Window) The Fox School is affiliated with the School of Sport, Tourism & Hospitality Management Copyright © 2020 Fox School of Business

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