Customer Centricity Serving the Customer Total Running Time: 10:58 CLV, customer lifetime value, Customer-Centric Culture, serving the customer
Customer Relationships Total Running Time: 13:04 customer churn, customer lifetime value, decision making journey, linear vs circular decision making
Customer Lifetime Value Part 2 Total Running Time: 15:01 analysis, customer lifetime value, data, decision making, Long Term Profitability
Customer Lifetime Value Part 1 Total Running Time: 16:03 80/20 Rule, customer lifetime value, interest rate, Revenue, segmentation
Introduction to Marketing: Origins and Evolution Total Running Time: 23:30 customer lifetime value, evolution of marketing, exchange, marketing, relationship development
